Some cases, after receiving an order in your Shopify store, the customer contacts you because they need to ship the order to a different address. That means you have to change the address before you fulfill order.
Kindly follow the steps below to change the new shipping address:
- Go to the Shopify dashboard > Orders > Find the order > Click on the order to open a manage order window.
- Click on "Edit" button next to the "Shipping Address" section.
- Change the shipping address and click on the purple "Save" button.