At the moment, our server sometimes isn’t consistent so it might be affected to your backend and your amount of products somehow.

There is some problems such as:

  • CASE 1: There is no products in Manage Review Tab (Empty dashboard).
  • CASE 2: Can not find out some new products that you just imported (Missing products).

*** SOLUTION FOR CASE 1 & CASE 2:

Simply manually sync all products with this link:
https://alireviews.fireapps.io/cs/update-products

  • CASE 3: Sometimes, products are deleted on Shopify store, but still show on our dashboard.

*** SOLUTION FOR CASE 3: 

Please help us to create a staff account to email: support@fireapps.io for us to login and update dashboard. Make sure to give us Products, Apps, and Theme access permission, then notice us on by a message. 

We'll check and help you within 2 days.

I hope this might be helpful and cleared your concern which you are looking for.

Once again, we're sorry for this problem. We've worked hard to improve it as soon as possible.

For more details on how to create a staff account, please read this article.

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