SHOPIFY

  • When you got new orders, the status on Shopify will be - UNFULFILLED
  • When the order has been fulfilled, the status on Shopify will be - FULFILLED

ALI ORDERS

  • When you got order from your customer, the order will be in > ORDER LIST > right under "To Place" section
  • The order will be changed into ORDER PLACED after you have done fulfilling your order then the Ali Order number should be synced so the order can be changed the status into this section

  • To be shown in "SHIPPED" your order should be had tracking code number from your suppliers in Ali Express then it will be shown in this section

AS you may know, we only synced information of your orders and product information via Shopify to our app.

So please help me to check carefully about the Order status on Shopify before checking in our app so you won't get confused.

If your order has been showing correctly on Shopify, but NOT in our app, please let us know so we can check for you.

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