Our apps are using Shopify Payment system, we have to follow all Shopify payment policy. It has a policy that you are charged every time you uninstall and reinstall app although your billing cycle is valid.
Send “Refund Request” email to our email at firstname.lastname@example.org. Email includes:
- Your Shopify store domain.
- Attach the proof of purchase associated with your account (billing screenshot).
We will check & get back to you with the solution within 2 working days.
DO NOT repeatedly install and uninstall the app when you have problems. Please contact us for urgent support and we will help you as soon as possible. Thank you!