At the moment, our server sometimes isn’t consistent, so it might affect to your back-end and your amount of products somehow.
There are some problems such as:
CASE 1: There is no products in Manage Review Tab (Empty dashboard).
CASE 2: Can not find out some new products that you just imported (Missing products).
*** SOLUTION FOR CASE 1 & 2
Simply manually sync all products with this link:
CASE 3: Sometimes, products are deleted on Shopify store, but still show on our dashboard.
*** SOLUTION FOR CASE 3
Please help me to to check this link for deleting the old products have been removing: https://alireviews.fireapps.io/cs/delete-products
I hope this might be helpful and cleared your concern which you are looking for.
Once again, we're sorry for this problem. We've worked hard to improve it as soon as possible.
If you need some more helps, please feel free to contact us via live chat or email us at firstname.lastname@example.org