There are 2 reasons why Shopify orders do not show up on the Ali Orders's Order List: payment status, or the product was removed from Ali Orders app.

1. Payment Status

Ali Orders only shows orders which are marked as “PAID” in Shopify. Mark the order as paid, and then check if it appeared in Order List.

2. Product was removed from Ali Orders's Product List

Check the products that have orders still exist in your Product List.

If it's still in the Product List, there is highly a problem of syncing orders.
Please create a staff account to email: support@fireapps.io for us to log in and check the issues. Make sure to give us Products, Apps, and Orders access permission, then notice us on by a message. We'll check and help you asap.

For more details on how to create a staff account, kindly read this article.

Thank you for your kindness!

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