There are 2 reasons why Shopify orders do not show up on the Ali Orders's Order List: payment status, or the product is removed from Ali Orders app.
1. Payment Status:
Ali Orders only shows orders which are marked as “PAID” in Shopify. Mark the order as paid, and then check if it appeared in Order List.
2. Product is removed from Ali Orders's Product List:
Please help me check the products that have orders still exist in our Product List.
If it's still in the Product List, there is a problem of syncing orders. Please create a staff account to email: firstname.lastname@example.org for us to log in and check the issues. Make sure to give us Products, Apps, and Orders access permission, then notice us on by a message. We'll check and help you asap.
For more details on how to create a staff account, kindly read this article.
Thank you for your kindness!