2 situations could happen, and please help to check more details as the following.
When you press import reviews, is there nothing happen?
Let's check which browser and which device that you're using.
Kindly note that Ali Reviews Chrome Extension works only on the Google Chrome browser and only on the computer. It does NOT work on a tablet or mobile phone.
Therefore, please help to change to CHROME browser on computer, and import reviews again. It should work well.
When you press import reviews, a rectangle white box appears as the below.
It should say to paste URL of product, BUT now it's just a white box, and you can't click in anything.
To get it back to normal work, please press Ctrl + Shift + R as a clearing cache action from our dashboard, and then try to import reviews again. The problem should be totally solved.
We're sorry for this inconvenience, and feel free to contact us if issue still persists.
If you need some more helps, please feel free to contact us via live chat or email us at email@example.com