Some cases, after receiving an order in your Shopify store, the customer contacts you because they need to ship the order to a different address. That means you have to change the address before you fulfill order.
Kindly follow the steps below to change the new shipping address:
Go to the Shopify dashboard > Orders > Find the order > Click on the order to open a manage order window.
Click on "Edit" button next to the "Shipping Address" section.
Change the shipping address and click on the purple "Save" button.
Should you have any other concern, feel free to let us know via our live chat channel by clicking on the bottom right icon inside app, or our email at email@example.com.