With recent updated version, 5.0, we received many queries from customers regarding limitation numbers (reviews/products/pops/email request review) in plans, and how it calculates. Therefore, we hope that everything will be clearer to you after reading this article.

Note that main purpose of this change (from Unlimited to Limited) is to serve your data and customers in a better way at a faster speed.

LIMITATION PER PLAN

In each plan from version 5.0 onwards, there are specific limitation for the number of imported reviews per product, products which can import review, monthly email request reviews and pop-up view.

STARTER

  • 500 reviews / product
  • 100 Products limited
  • 150 monthly email send monthly (including email request review & up-sell, NOT test email)
  • NO pop-up reviews

ESSENTIAL

  • 1,500 reviews / product
  • 500 Products limited
  • 1,500 monthly email send monthly (including email request review & up-sell, NOT test email)
  • 20,000 monthly pop-up views

PREMIUM

  • 10,000 reviews / product
  • 10,000 Products limited
  • 15,000 monthly email send monthly (including email request review & up-sell, NOT test email)
  • 100,000 monthly pop-up views

In case your need is HIGHER than PREMIUM plan, check this article please.

LIMITATION PER ELEMENT

There are 4 elements which contain limitation in the current version, 5.0, of Ali Reviews.

1. Limitation of IMPORTED REVIEWS per product

It is based on the current number of reviews imported per product. 

When you delete/add some imported reviews from product A, this current number will be reflected immediately.

Downgrade/upgrade/uninstall our app will NOT have any impact to this limitation.

For example, you are in STARTER plan. You imported 500 reviews to product A in the past, and you just deleted 8 reviews. The number of imported reviews per product now is 492, and it is fine to add 8 reviews more.

However, in case you have more than 500 reviews currently, and you want to add more, you will be required to upgrade to higher plan to have higher number of imported reviews per product. Also please contact our CS team to have a VOUCHER for that at any time.

2. Limitation of PRODUCTS which can import review

It is based on historical imported products number. That means when you delete few imported products, this historical number will NOT be changed which can lead to a warning message when you try to import new product later.  

For example, you are in STARTER plan. You imported 100 products in the past, and you just deleted 8 products. The number of imported products now is 92, you think, and you are going to import 4 products more. However, you will not be able to do that, because the historical imported products was 100 already.

As a result, your solution will be upgrading to higher plan to have higher number of imported reviews per product. Also please contact our CS team to have a VOUCHER for that at any time.

3. Limitation of EMAIL REVIEW and POP-UP views per month

They are based on total number of pop-up views (NOT including admin's views), and email review sent during a specific month respectively. They will be reset to 0 at the beginning of the next month.

Refer to this article for more information about Email policy.

4. Limitation of  IMPORTED REVIEWS & IMPORTED PRODUCTS FROM CSV FILE

Because you are now allowed to import reviews from both AliExpress and CSV file, so there are 2 elements which contain limitation:

- Limitation of IMPORTED REVIEWS per product: 

The limitation numbers of Imported Reviews per product will be counted on both CSV file and AliExpress 

For example: You are in Essential plan and your product A has 1000 reviews from AliExpress, now you want to add 500 reviews from CSV file for product A, so you have 1,500 reviews for product A in total and reach limit.

 - Limitation of PRODUCTS which can import review

The limitation numbers of Imported Products will be counted on CSV file and AliExpress

For example: You are in Essential plan and you have 500 Products limited. Your imported products from AliExpress are 400 and you want to add 100 products from CSV file, so you have 500 in total of imported products and reach Product limited.

IMPACT ON LIMITATION WHEN UPGRADING/DOWNGRADING PLAN

Please refer this article for more details.

If you need some more helps, please feel free to contact us via live chat or email us at support@fireapps.io

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