At the moment, our app codes are sometimes conflicted with your theme, that's why the review elements could not work properly on your store. We are trully sorry for the inconvenience this time.
In this case, we highly recommend you to use another theme which are already compatible with our app. Details as below:
1/ Gecko, Elessi, Basel from The4
Check out installation guide here
2/ Fastor from Roartheme
For your information, we are still in progress working with other theme's vendors to make our app integrated inside their themes officially.
Meantimes, if you find our app is not working on your store, please feel free to reach us. Our support team will try to check on it and add the code manually for you.
Should you need further support, please contact us via live chat chanel or email us at firstname.lastname@example.org