We have received many queries from our customer in recent days that their reviews still show negative reviews with 1, 2 stars even if they set positively rating options from 3, 4 stars and up.

Please be advised that your reviews will be imported based on your Import Settings.

For Rating Options, there are 2 options as following:

  1. If you want your reviews to be shown with 4 or 5 stars only, you have to set 100% positive rating and 0% negative rating.

  2. If you want your reviews to be shown with both positive and negative ratings, you need to divide the percentage between positive and negative rating. For example, you will set 90% with 4 stars and up, so negative rating will be automatically set 10%

Should you need further support, please feel free to contact us via live chat in-app or email us at support@fireapps.io

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