We have received many queries from our customer in recent days that their reviews still show negative reviews with 1, 2 stars even if they set positively rating options from 3, 4 stars and up.
Please be advised that your reviews will be imported based on your Import setting. For Rating Options, there are two options as following:
- If you want your reviews to be shown with 4 or 5 stars only, you have to set 100% positve rating and 0% negative rating.
- If you want your reviews to be shown with both positive and negative ratings, you need to divide the percentage between positive and negative rating. For example, you will set 90% with 4 stars and up, so negative rating will be automatically set 10%
Should you need further support, please feel free to contact us via live chat in-app or email us at email@example.com