It depends a lot on your Import setting and how many number of reviews on AliExpress link.
Normally your reviews should be imported within 10 - 15 seconds.
In some cases, after everything setup in Import setting, you start to import reviews but this popup keep loading for so long but you still do not see the result yet.
Don't worry. Please have a look at some reasons as below and follow accordingly steps:
1. Your products have so many reviews on Aliexpress and thus the app need a little more time to import all reviews on each AliExpress page to your store.
2. There are lots of filters in your settings such as Review option, Rating option, many keywords in Skip reviews with Keywords, etc so it takes time to sort out all criteria on each AliExpress page matched with your filter setting.
3. At the moment AliExpress does not support the filter to sort reviews based on the country when importing reviews. So if you only choose some countries in the filter "Select country", it will take so much time to sort out all reviews on each Aliexpress page matched with your setting and countries chosen.
. Please keep patient and wait for some minutes to get the result.
. OR get back to your Import settings > Uncheck on some filters > Save. Then import reviews again. It should get reviews quicker.
. We recommend you should check on "Select all" country to import reviews faster.
Sometimes due to your filter settings, the app "Cannot find any reviews" that match all the criteria, please read this article to resolve the problem.
We hope this helps.
If you need some more helps, please feel free to contact us via live chat or email us at email@example.com