Since Shopify has changed the loading image links, so the images cannot be synced to Ali Orders to show
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SOLUTION​
For your case, In order to fix your issue, please help us create a staff account to email: support@fireapps.io for us to log in and have a look on it, then notice us on by a message.
This link will help you know how to create staff account.
https://help.fireapps.io/welcome-to-fireapps/faqs/how-to-create-a-staff-account
Should you have any other concern, feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io.