Fortunately, we are happy to assist this problem. Please help us create a staff account to email: firstname.lastname@example.org for us to log in and have a look on it, then notice me.
This link will help you know how to create staff account.
Meantime, our technical team is going to check to fix it.
Should you need further support, please feel free to contact us via live chat in-app or email us at email@example.com