We are always try our best to assist you in fixing issue within our scope of work, so you please help us create a staff account to email: support@fireapps.io for us to log in and have a look on it.
We do understand your concern about your confidential information, and somehow you do not want to share it to anyone else, thus we always do our best to check your issue without staff account needed at first.
However, in some difficult situations where we need to investigate deeper, staff account is compulsory for us to understand your problem further, and find the way to fix it. Also we do have Privacy policy here, so please do not worry about leaking your valuable information.
For more details on how to create a staff account, kindly read this article.
Should you have any other concern, feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@fireapps.io.