Recently you may find that function Translate into your chosen language does not work properly after importing reviews from AliExpress.

The behind reason is that we have used Translation service provided by AliExpress, and recently AliExpress decided that they will keep a review in original language without translating if that review has been created within 7 days compared to current day.

Take a look on below example for better understanding.

Today is on July 14th, 2020, and you want to import the latest reviews from July 7th to 12th with chosen translated language as French.

However, your reviews will not be able to be translated accordingly after importing review, because those reviews were created within 7 days since today, AliExpress does not translate them, so we only can have them in original languages. Therefore, if you still want to get French reviews for this product, you have to choose reviews when its created date is older than 7 days compared to your current day.

Solution

1. You can get review from your expected country by going to Import Settings > Reviewer Location, and choose countries you want.

2. OR if you do not want to spend any time on translating, and you want your visitors to see reviews in their local languages even store reviews have not been translated, you can do that with Transcy app that are officially integrated with Ali Reviews.

Just need to import reviews in any language, and Transcy will do all translated things and match them perfectly to all visitors properly for you.

For more details, you can find them here.

3. OR you can filter your imported review with Data Range to exclude reviews created within last 7 days. More details can be found here

Should you need further support, please feel free to contact us via live chat in-app or email us at support@fireapps.io

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