When you attach Media in your message, the Media file must match these following formats. If the message contains unsupported Media types, Messent will reject the request.
1. Media size limit:
The total message size need to be smaller than the maximum size limit. The request with media or a collection of media larger than the size limit will fail with an error. It means your message cannot be sent
The size limit for message media is 5MB.
2. Supported MIME Types (Media Types)
The following types of content are fully supported by Messent for Media. Content will be formatted on destination devices
NOTE: Available for recipients using US and Canadian phone carriers. For carriers in other countries, images will be linked as short links.
Should you need further support, please feel free to contact us via live chat or email us at firstname.lastname@example.org