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Welcome to FireApps
Welcome to FireApps
Get to know how to get started, support & payment policy
20 articles in this collection
Written by
Yung
and
CS Team
LATEST NEWS
How to install Local Extension?
We are updating the new Extension and waiting for the approval. In the meantime, we create the Local Extension as a temporary solution
Written by
CS Team
Updated over a week ago
What can we help you in pandemic outbreak "Corona Virus"?
Understand that your business is being affected by Corona virus (COVID-19), so we collected temporary solutions to help you at the moment.
Written by
CS Team
Updated over a week ago
Get Started
How to starter getting FireApps applications from Shopify App store
Everything you need to deliver amazing experience for your buyers, give them exactly what they want at the right moment, and more than that.
Written by
Yung
Updated over a week ago
How to use FireApps Chrome Extension
For those whom concern about our App Chrome Extension, here are your tips.
Written by
Yung
Updated over a week ago
General Support Policy
To let you know about our working time, and supporting policy.
Written by
Yung
Updated over a week ago
GDPR policy
Your own privacy and benefit of it when you sign up for our FireApps account (GDPR)
Written by
Yung
Updated over a week ago
Payment & Refund Policy
Want to know when you can ask for a refund, concern about Shopify billing, and how our payment system works.
Written by
Yung
Updated over a week ago
FAQs
Does our app integrate with another e-commerce platform more than Shopify, like WooCommerce, BigCommerce, Magento, OpenCart ?
At the moment, we only integrate with Shopify platform, but we will expand to other platforms in the near future.
Written by
CS Team
Updated over a week ago
What you need to know about Collaborators account
Collaborator accounts give us access to your client's Shopify admin but don't count toward your staff account limit.
Written by
Yung
Updated over a week ago
Why do we need to access on your Products, Apps, Orders or Theme?
We need some specific type of access permission as Products, Apps, Orders or Theme to check and fix your issue correctly
Written by
Yung
Updated over a week ago
Which Web Browsers are Ali Reviews/Ali Orders/Ali Hunters and Sales Box supporting?
Whether web browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox, Internet Explorer, Safari, Opera are used for our apps or not
Written by
Yung
Updated over a week ago
How to apply a coupon/discount code?
Discount/ promotion code would be given to you and this is how it could be applied.
Written by
Yung
Updated over a week ago
How many type of app-related charges are you offering?
We have 3, Free, Subscription and App usage charge.
Written by
Yung
Updated over a week ago
Why do I have multiply charges?
Double charges for your payment and how it's ended up in that way.
Written by
Yung
Updated over a week ago
Is 7-day trial free, and what will happen later then ?
Yes, it's totally FREE, and you can choose any plans to experience during this period. Also it is impossible to extend this trial period.
Written by
Yung
Updated over a week ago
With a Paid plan, will I be charged again when doing uninstall, and re-install an app?
Within 30 days of your billing cycle, you won't be double charge in your invoice.
Written by
Yung
Updated over a week ago
How to cancel/quit/terminate/pause FireApps subscription?
Due to reasons (close store, run out of money...), you want to unsubscribe/remove our app
Written by
Yung
Updated over a week ago
How to create a staff account, and/or why does support team need it?
Sometimes new theme can have unexpected problems (Prestige, Debutify, Turbo, Brooklyn, Speedfly, Wookie, Cookware, FastLane, Shoptimized)
Written by
Yung
Updated over a week ago
Third-party Support
How can I get support from Shopify support team ?
Because of some reasons, and/or your issues relate to Shopify rather than us, you will be required to contact Shopify for better support
Written by
Yung
Updated over a week ago
Is Ali Reviews/Ali Order/Ali Hunter app owned by AliExpress?
No, therefore if your issues relate to supplier/shipping/payment, please help to get support from AliExpress.
Written by
Yung
Updated over a week ago