Welcome to FireApps

Get to know how to get started, support & payment policy

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20 articles in this collection
Written by Yung and CS Team
FAQs

Does our app integrate with another e-commerce platform more than Shopify, like WooCommerce, BigCommerce, Magento, OpenCart ?

At the moment, we only integrate with Shopify platform, but we will expand to other platforms in the near future.
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Written by CS Team
Updated over a week ago

What you need to know about Collaborators account

Collaborator accounts give us access to your client's Shopify admin but don't count toward your staff account limit.
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Written by Yung
Updated over a week ago

Why do we need to access on your Products, Apps, Orders or Theme?

We need some specific type of access permission as Products, Apps, Orders or Theme to check and fix your issue correctly
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Written by Yung
Updated over a week ago

Which Web Browsers are Ali Reviews/Ali Orders/Ali Hunters and Sales Box supporting?

Whether web browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox, Internet Explorer, Safari, Opera are used for our apps or not
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Written by Yung
Updated over a week ago

How to apply a coupon/discount code?

Discount/ promotion code would be given to you and this is how it could be applied.
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Written by Yung
Updated over a week ago

How many type of app-related charges are you offering?

We have 3, Free, Subscription and App usage charge.
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Written by Yung
Updated over a week ago

Why do I have multiply charges?

Double charges for your payment and how it's ended up in that way.
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Written by Yung
Updated over a week ago

Is 7-day trial free, and what will happen later then ?

Yes, it's totally FREE, and you can choose any plans to experience during this period. Also it is impossible to extend this trial period.
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Written by Yung
Updated over a week ago

With a Paid plan, will I be charged again when doing uninstall, and re-install an app?

Within 30 days of your billing cycle, you won't be double charge in your invoice.
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Written by Yung
Updated over a week ago

How to cancel/quit/terminate/pause FireApps subscription?

Due to reasons (close store, run out of money...), you want to unsubscribe/remove our app
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Written by Yung
Updated over a week ago

How to create a staff account, and/or why does support team need it?

Sometimes new theme can have unexpected problems (Prestige, Debutify, Turbo, Brooklyn, Speedfly, Wookie, Cookware, FastLane, Shoptimized)
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Written by Yung
Updated over a week ago