Welcome to FireApps

Get to know how to get started, support & payment policy

Aaron Le avatar Yung avatar CS Team avatar +1
17 articles in this collection
Written by Aaron Le, Yung, CS Team and 1 other
FAQs

How to create a staff account, and/or why does support team need it?

To check further issue for e.g new theme (Prestige, Debutify, Turbo, Brooklyn, Speedfly, Wookie, Cookware, FastLane), align/center elements
Aaron Le avatar
Written by Aaron Le
Updated this week

What you need to know about Collaborators account.

Your Staff account limit in Shopify has reached, so Collaborators account is an alternative quickly and easily.
Yung avatar
Written by Yung
Updated this week

Why do we need to access on your Products, Apps, Orders or Theme?

We need some specific type of access permission as Products, Apps, Orders or Theme to check and fix your issue correctly
Raymond avatar
Written by Raymond
Updated over a week ago

Which Web Browsers are Ali Reviews/Ali Orders/Ali Hunters and Sales Box supporting?

Whether web browsers such as Google Chrome, Mozilla Firefox, Internet Explorer, Safari, Opera, Maxthon are used for our apps or not
Raymond avatar
Written by Raymond
Updated this week

How to apply a coupon/discount code?

Discount/ promotion code would be given to you and this is how it could be applied.
Aaron Le avatar
Written by Aaron Le
Updated over a week ago

Why do I have multiply charges?

Double charges for your payment and how it's ended up in that way.
Aaron Le avatar
Written by Aaron Le
Updated over a week ago

Is 7-day trial free, and what will happen later then ?

Yes, it's totally FREE, and you can choose any plans to experience during this period. Also it is impossible to extend this trial period.
Yung avatar
Written by Yung
Updated over a week ago

With a Paid plan, will I be charged again when doing uninstall, and re-install an app?

Within 30 days of your billing cycle, you won't be double charge in your invoice.
Yung avatar
Written by Yung
Updated over a week ago

How to cancel/quit/terminate/pause FireApps subscription?

Due to reasons (close store, run out of money...), you want to unsubscribe/remove our app. Note to do it yourself, support team can't help
Aaron Le avatar
Written by Aaron Le
Updated over a week ago