Welcome to FireApps

How to install Local Extension?

We are updating the new Extension and waiting for the approval. In the meantime, we create the Local Extension as a temporary solution

Written by CS Team
Updated over a week ago

What can we help you in pandemic outbreak "Corona Virus"?

Understand that your business is being affected by Corona virus (COVID-19), so we collected temporary solutions to help you at the moment.

Written by CS Team
Updated over a week ago

How to starter getting FireApps applications from Shopify App store

Everything you need to deliver amazing experience for your buyers, give them exactly what they want at the right moment, and more than that.

Written by Aaron Le
Updated over a week ago

How to use FireApps Chrome Extension

For those whom concern about our App Chrome Extension, here are your tips.

Written by Aaron Le
Updated over a week ago

General Support Policy

To let you know about our working time, and supporting policy.

Written by Aaron Le
Updated over a week ago

GDPR policy

Your own privacy and benefit of it when you sign up for our FireApps account (GDPR)

Written by Aaron Le
Updated over a week ago

Payment & Refund Policy

Want to know when you can ask for a refund, concern about Shopify billing, and how our payment system works.

Written by Aaron Le
Updated over a week ago

Does our app integrate with another e-commerce platform more than Shopify, like WooCommerce, BigCommerce, Magento, OpenCart ?

At the moment, we only integrate with Shopify platform, but we will expand to other platforms in the near future.

Written by CS Team
Updated over a week ago

How to create a staff account, and/or why does support team need it?

Sometimes new theme can have unexpected problems (Prestige, Debutify, Turbo, Brooklyn, Speedfly, Wookie, Cookware, FastLane, Shoptimized)

Written by Aaron Le
Updated over a week ago

What you need to know about Collaborators account.

Your Staff account limit in Shopify has reached, so Collaborators account is an alternative quickly and easily.

Written by Yung
Updated over a week ago

Why do we need to access on your Products, Apps, Orders or Theme?

We need some specific type of access permission as Products, Apps, Orders or Theme to check and fix your issue correctly

Written by Raymond
Updated over a week ago

Which Web Browsers are Ali Reviews/Ali Orders/Ali Hunters and Sales Box supporting?

Whether web browsers such as Google Chrome, Microsoft Edge, Mozilla Firefox, Internet Explorer, Safari, Opera are used for our apps or not

Written by Raymond
Updated over a week ago

How to apply a coupon/discount code?

Discount/ promotion code would be given to you and this is how it could be applied.

Written by Aaron Le
Updated over a week ago

How many type of app-related charges are you offering?

We have 3, Free, Subscription and App usage charge.

Written by Yung
Updated over a week ago

Why do I have multiply charges?

Double charges for your payment and how it's ended up in that way.

Written by Aaron Le
Updated over a week ago

Is 7-day trial free, and what will happen later then ?

Yes, it's totally FREE, and you can choose any plans to experience during this period. Also it is impossible to extend this trial period.

Written by Yung
Updated over a week ago

With a Paid plan, will I be charged again when doing uninstall, and re-install an app?

Within 30 days of your billing cycle, you won't be double charge in your invoice.

Written by Yung
Updated over a week ago

How to cancel/quit/terminate/pause FireApps subscription?

Due to reasons (close store, run out of money...), you want to unsubscribe/remove our app

Written by Aaron Le
Updated over a week ago

How can I get support from Shopify support team ?

Because of some reasons, and/or your issues relate to Shopify rather than us, you will be required to contact Shopify for better support

Written by Raymond
Updated over a week ago

Is Ali Reviews/Ali Order/Ali Hunter app owned by AliExpress?

No, therefore if your issues relate to supplier/shipping/payment, please help to get support from AliExpress.

Written by Raymond
Updated over a week ago