What's NEW in our latest Ali Order 2.2?

Introducing new Premium plan with advanced features, 1-click fulfill multiple orders, Affiliate program and much more

Written by Yung
Updated over a week ago

How Ali Orders choose the Shipping Method for fulfillment

Get to know details about Shipping method settings. Auto select ePacket method easy than ever.

Written by Petey
Updated this week

Auto Captcha Solver Integration

How Ali Orders first-class captcha solver helps you save time and effort in fulfilling orders

Written by Petey
Updated over a week ago

What is Automated Fulfillment?

Written by Yung
Updated over a week ago

Do you have Affiliate program on Ali Orders?

Yes, we do support both AliExpress and Admitad affiliate ID

Written by Yung
Updated over a week ago

Do I have affiliate programs when placing and selling with Ali Orders?

Yes, we do provide this feature for AliExpress and Admitad affiliate programs, but in Premium plan only.

Written by Yung
Updated over a week ago

Which plans are Ali Orders offering? Is there any Free Trial day?

Yes, we are offering 2 plans in this new version 2.2, which are FREE and Premium (with 7 days FREE Trial)

Written by Yung
Updated over a week ago

How to install Ali Orders?

You might need to know how you could be integrated with our app. Here's your fresh start!

Written by Aaron Le
Updated over a week ago

Where/How do I find product to import?

There are tons of product in AliExpress that you can sell

Written by Petey
Updated over a week ago

How to install Ali Orders Chrome Extension?

Don't forget to add our Ali Orders extension to you Chrome to make it work perfectly!

Written by Aaron Le
Updated over a week ago

The Ali Orders Chrome extension features

After getting done all the steps to install our app, you might need to know what's inside of our app Extension.

Written by Aaron Le
Updated over a week ago

Status of your ORDERS

Get to know more about how the status of your Orders will be changed.

Written by Yung
Updated over a week ago

What information will be imported along with my product?

At the moment, Variants information and Product detail will be included with the importing product

Written by Yung
Updated over a week ago

What will happen when I upgrade or downgrade my plan?

Unlock/lock premiums features and increase/decrease number of products linked from AliExpress will happen

Written by Yung
Updated over a week ago

What will happen when you uninstall and re-install our Ali Orders app?

Your data will be kept within 90 days, and plan will be at Free by default when re-installing.

Written by Yung
Updated over a week ago

Ali Orders - Main function

This article might help you a lot to understand what actually Ali Orders does for you currently.

Written by Yung
Updated over a week ago

Import products from AliExpress to your Shopify store

Main function of this app which is allowed you to import product to your Shopify store. Here's some tips.

Written by Petey
Updated this week

Update AliExpress link for Shopify’s existing products

Have to do before auto fulfill orders. And keep the link of your products in some cases you need it for another reason.

Written by Petey
Updated this week

Override an existing product

You can replace your old product with another on by doing Override in our apps.

Written by Petey
Updated this week

Auto fulfill orders

Save time with Auto fulfill function. The fastest way to finish your orders.

Written by Petey
Updated this week

How to manage product prices manually before pushing to shop

You can set prices manually for each product as you want.

Written by Aaron Le
Updated over a week ago

Import Settings - How to set Pricing Rules/Assign Cent

Your pricing could be set up in rules and applied it for all of your new imported products.

Written by Petey
Updated this week

Why weren't my products updated with any inventory/stocks/price?

When you have moved from Oberlo to our app, you definitely need to override your link, and check your Product Settings.

Written by Yung
Updated this week

How to set for auto update on product no longer available at Ali Express?

Sometimes, you would like to set your products to be updated automatically when products are out of stock.

Written by Aaron Le
Updated over a week ago

How my customer can get the tracking code number email?

They can get the tracking code number email when the suppliers have been sending their product to them.

Written by Yung
Updated this week

Do you automatically send an email to our customer after I order product?

You are looking for function which allowed to send an email to your customer after they’ve done order products.

Written by Aaron Le
Updated over a week ago

General Settings

Other settings for your Shopify store, Affiliate program setting up

Written by Petey
Updated this week

Order Settings

Helps you know what you should set up for the order before you fulfill

Written by Petey
Updated this week

How can I change the avatar of my product?

You can simply change your product avatar by following this instruction.

Written by Yung
Updated over a week ago

How to customize products

To change the descriptions, name and tags for your products. You can simply find the tips here.

Written by Aaron Le
Updated over a week ago

How to split product variants?

Split variants of a product into individual products

Written by Petey
Updated over a week ago

How to add variant?

Merge another product variants into existing product

Written by Petey
Updated over a week ago

You should override phone number

You don’t have phone number for all of your orders to be fulfilled correctly and completely.

Written by Aaron Le
Updated over a week ago

What should I write a note to our suppliers?

Sometimes, you would like to leave a message for your suppliers about the orders which you have made so far on their source.

Written by Aaron Le
Updated this week

Can't push product to shop!!!

You can't push your product to shop, even though there's nothing wrong with your products

Written by Yung
Updated over a week ago

How do I fix the problem when my item says Sold Out on my store page, but it's still in available stock on AliExpress?

A quick solution to fix this issue is to allow overselling, or to order product when it is out of stock.

Written by Anna
Updated over a week ago

How to remove Ali Orders icon on Product Edit page after you uninstall our app?

Sometimes, this issue will happen when you have done removing/uninstalling our app, the Ali Orders icon still is there, on your storefront.

Written by Aaron Le
Updated over a week ago

Why can't I find some orders in Order List?

Sometimes you find that some orders are missed from our Order List and you can not fulfill order by Ali Orders app

Written by Aaron Le
Updated over a week ago

Why can't I fulfill my orders and it keeps telling me "SORRY! Could not find SKU" ?

Stock Keeping Unit (SKU), is a distinct type of item for sale.

Written by Yung
Updated over a week ago

How to import reviews in bulk via Ali Orders

You can simply use Ali Orders platform to import reviews in bulk without doing it manually.

Written by Yung
Updated over a week ago

Can I sync my product information from another Apps to your Ali Orders Apps?

We basically will sync all the information of your products from Shopify to our Apps

Written by Yung
Updated over a week ago

Will my product info be updated?

The changes in price, inventory,...will be checked everyday

Written by Petey
Updated over a week ago

How can I change the format of an auto email to my customer?

Normally, you want to change the format of your auto email to your customers since they should more advertising and etc.

Written by Yung
Updated over a week ago

How to move Ali Orders shortcut icon on Shopify product page

Ali Orders shortcut icon can be moved to other position and solve the problem of overlapping other icons

Written by Aaron Le
Updated over a week ago

Can I export my Ali Orders data to CSV file?

You can export order list only

Written by Aaron Le
Updated over a week ago

How can I sort products on AliExpress with ePacket?

You can sort products by shipping method, country on AliExpress. Finding & importing products is much easier with this awesome features

Written by Petey
Updated this week

How to get tracking code update?

You should get tracking code to make the order as fulfilled and to follow up the order after shipment

Written by Aaron Le
Updated over a week ago

How to cancel an order

Sometimes, you need to cancel order due to some reasons. This article shows you how to do it

Written by Aaron Le
Updated over a week ago

How to delete a product from my Shopify store?

Wanna to remove some products that you do not want to sell on your store, this article will show you how to do it easily

Written by Aaron Le
Updated over a week ago

Why are some products not updated AliExpress link after I sync via Oberlo?

There’re only 2 reasons why your products couldn’t be updated Ali Express link after you have synced it via Oberlo.

Written by Aaron Le
Updated over a week ago

Can I delete all products at once? Or can I delete for several products at once?

Delete all products at once could be asked several times but we apologize for this inconvenience.

Written by Aaron Le
Updated over a week ago

Does your app integrate with another sources more than AliExpress, like Alibaba, Amazon, etc. ?

At the moment, we are only integrated with AliExpress for importing products only.

Written by Aaron Le
Updated over a week ago

How to change a customer's shipping address before fulfilling the order

Sometimes, customer want to change the shipping address after they place an order and you have to change the new address

Written by Aaron Le
Updated over a week ago

How to change the price after pushing products to shop?

You would love to change the price for your products after you have published it into your Shopify store?

Written by Aaron Le
Updated over a week ago

What if I do not use Oberlo for importing products before?

You are confused, what if you don’t use Oberlo before Ali Orders for importing products?

Written by Aaron Le
Updated over a week ago

What is Ali Orders No.? How can I get it?

You should have your Ali Orders and know how to get it.

Written by Aaron Le
Updated over a week ago

Why can't I complete auto fulfill orders?

Your orders are stuck during fulfillment and couldn’t be completed.

Written by Aaron Le
Updated over a week ago