Ali Orders

Import products, manage orders and fulfillment

Yung avatar CS Team avatar
64 articles in this collection
Written by Yung and CS Team
LATEST FEATURES

How to edit your product information after pushing to Shopify store?

Clicking "Edit product" on Product List from Ali Orders, it will redirect you to Shopify
CS Team avatar
Written by CS Team
Updated over a week ago

Getting the Order Tracking Code with AliExpress (AE) automatically

It is easier with new button, Link to AliExpress, which will link your AE account to Ali Orders, and join in AE Dropshipping Booster Program
Yung avatar
Written by Yung
Updated over a week ago

What's NEW in Ali Orders 2.2?

Introducing new Premium plan with advanced features, 1-click fulfill multiple orders, Affiliate program and much more
Yung avatar
Written by Yung
Updated over a week ago

How Ali Orders choose the Shipping Method for fulfillment

Get to know details about primary/backup shipping method settings. Auto select ePacket method easy than ever.
Yung avatar
Written by Yung
Updated over a week ago

What is in Auto Fulfillment Settings?

Upgrade to our Premium plan to experience the best feature of Ali Orders to avoid time-consuming
Yung avatar
Written by Yung
Updated over a week ago

Auto Captcha Solver Integration

How Ali Orders first-class captcha solver helps you save time and effort in fulfilling orders
Yung avatar
Written by Yung
Updated over a week ago

Do you have Affiliate program on Ali Orders?

Yes, we do support both AliExpress and Admitad affiliate ID
Yung avatar
Written by Yung
Updated over a week ago

Do I have affiliate programs when placing and selling with Ali Orders?

Yes, we do provide this feature for AliExpress and Admitad affiliate programs, but in Premium plan only.
Yung avatar
Written by Yung
Updated over a week ago
Technical Issues

Why is your order`s status not changed to Order placed?

You already placed your order on Ali Orders, but its status is not changed to Order placed
CS Team avatar
Written by CS Team
Updated over a week ago

Why your images do not show in Product list on Ali Orders.

Your images/pictures do not show in Product list on Ali Orders
CS Team avatar
Written by CS Team
Updated over a week ago

Your product is available on AliExpress, but Ali Orders and Shopify say Out of Stock

How to solve the problem "Out of Stock" on Ali Orders and Shopify, even if it`s still available on AliExpress
Yung avatar
Written by Yung
Updated over a week ago

Can't push product to shop!!! What is daily product creation limit ?

You can't push your product to shop, even though there's nothing wrong with your products. It may be caused by limitation for imported items
Yung avatar
Written by Yung
Updated over a week ago

How do I fix the problem when my item says Sold Out on my store page, but it's still in available stock on AliExpress?

A quick solution to fix this issue is to allow overselling, or to order product when it is out of stock.
Yung avatar
Written by Yung
Updated over a week ago

How to remove Ali Orders icon on Product Edit page after you uninstall our app?

Sometimes, this issue will happen when you have done removing/uninstalling our app, the Ali Orders icon still is there, on your storefront.
Yung avatar
Written by Yung
Updated over a week ago

Why can't I find some orders in Order List?

Sometimes you find that some orders are missed from our Order List and you can not fulfill order by Ali Orders app
Yung avatar
Written by Yung
Updated over a week ago

Why can't I fulfill my orders, and it keeps telling me "SORRY! Could not find SKU" ?

Stock Keeping Unit (SKU), is a distinct type of item for sale.
Yung avatar
Written by Yung
Updated over a week ago

Why do you keep getting the error "Please login your store Ali Reviews" when you click on "Import Ali Reviews" button?

You keep getting the error "Please login your store Ali reviews", try to click on it but it just goes back to your Shopify admin.
Yung avatar
Written by Yung
Updated over a week ago
FAQs

Why my collection types do not show on Ali Orders

My collection types do not show on Ali Orders
CS Team avatar
Written by CS Team
Updated over a week ago

How to import reviews in bulk via Ali Orders

You can simply use Ali Orders platform to import reviews in bulk without doing it manually.
Yung avatar
Written by Yung
Updated over a week ago

Can I sync my product information from another Apps to your Ali Orders Apps?

We basically will sync all the information of your products from Shopify to our Apps
Yung avatar
Written by Yung
Updated over a week ago

Will my product info be updated?

The changes in price, inventory,...will be checked everyday
Yung avatar
Written by Yung
Updated over a week ago

How can I change the format of an auto email to my customer?

Normally, you want to change the format of your auto email to your customers since they should more advertising and etc.
Yung avatar
Written by Yung
Updated over a week ago

How to move Ali Orders shortcut icon on Shopify product page

Ali Orders shortcut icon can be moved to other position and solve the problem of overlapping other icons
Yung avatar
Written by Yung
Updated over a week ago

Can I export my Ali Orders data to CSV file?

You can export order list only
Yung avatar
Written by Yung
Updated over a week ago

How can I sort products on AliExpress with ePacket?

You can sort products by shipping method, country on AliExpress. Finding & importing products is much easier with this awesome features
Yung avatar
Written by Yung
Updated over a week ago

How to get tracking code update?

You should get tracking code to make the order as fulfilled and to follow up the order after shipment
Yung avatar
Written by Yung
Updated over a week ago

How to cancel an order

Sometimes, you need to cancel order to your supplier on AliExpress due to some reasons. This article shows you how to do it
Yung avatar
Written by Yung
Updated over a week ago

How to delete a product from my Shopify store?

Wanna to remove some products that you do not want to sell on your store, this article will show you how to do it easily
Yung avatar
Written by Yung
Updated over a week ago

Why are some products not updated AliExpress link after I sync via Oberlo?

There’re only 2 reasons why your products couldn’t be updated Ali Express link after you have synced it via Oberlo.
Yung avatar
Written by Yung
Updated over a week ago

Can I delete all products at once? Or can I delete for several products at once?

Delete all products at once could be asked several times but we apologize for this inconvenience.
Yung avatar
Written by Yung
Updated over a week ago

Does our app integrate with another sources more than AliExpress, like Alibaba, Amazon, etc. ?

At the moment, we are only integrated with AliExpress for importing products only.
Yung avatar
Written by Yung
Updated over a week ago

How to change a customer's shipping address before fulfilling the order

Sometimes, customer want to change the shipping address after they place an order and you have to change the new address
Yung avatar
Written by Yung
Updated over a week ago

How to change the price after pushing products to shop?

You would love to change the price for your products after you have published it into your Shopify store?
Yung avatar
Written by Yung
Updated over a week ago

What if I do not use Oberlo for importing products before?

You are confused, what if you don’t use Oberlo before Ali Orders for importing products?
Yung avatar
Written by Yung
Updated over a week ago

What is Ali Orders No.? How can I get it?

You should have your Ali Orders and know how to get it.
Yung avatar
Written by Yung
Updated over a week ago

Why can't I complete auto fulfill orders?

Your orders are stuck during fulfillment and couldn’t be completed.
Yung avatar
Written by Yung
Updated over a week ago