Transcy

Translate everything you need to another language

Aaron Le avatar Anna avatar Yung avatar +3
69 articles in this collection
Written by Aaron Le, Anna, Yung and 3 others
FAQs

How to resolve your translated word like the coding word?

You got translation with the word like this <p><transcy> the word <p><transcy>, please follow this way to resolve it temporarily
CS Team avatar
Written by CS Team
Updated over a week ago

I found out some of contents on my site had apostrophe which were replaced by &#39 so why this happened?

Some cases, you find out your website appears strange characters like (&#39;) when translated in French, Spanish, Portuguese language.
Anna avatar
Written by Anna
Updated over a week ago

How I can preview my translation to check if the app will redirect my visitors to their own language on my website automatically?

At the moment, there is no option in app to help you preview translation at the visitor's language yet. No worries. This article will help
Anna avatar
Written by Anna
Updated over a week ago

Can I buy more words in Transcy without upgrading my plan?

Absolutely yes, you could buy more words at anytime and any plan for your need. That would sound great!
Anna avatar
Written by Anna
Updated over a week ago

Does Transcy support Arabic language?

We still support to translate into Arabic language, but its writing style "right to left" is not yet at the moment
CS Team avatar
Written by CS Team
Updated over a week ago

Which are themes supported for Embedded Switcher in your page Header?

For now, we bring out more themes to be supported for Embedded Switcher in your header. That sounds great. Please take a look on our list!
Anna avatar
Written by Anna
Updated over a week ago

What are features Transcy is offering in version 1.0?

Transcy in the first version 1.0 helps you translate languages and convert store currency to reach and dominate the global market
Aaron Le avatar
Written by Aaron Le
Updated over a week ago

How to remove the Transcy logo?

This logo/brand is available in Free plan only, and you can remove it by upgrading to a Paid plan.
Anna avatar
Written by Anna
Updated over a week ago

Which web browsers are Transcy supporting?

Most of modern web popular browsers Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge have been tested and working properly.
Anna avatar
Written by Anna
Updated over a week ago

Can I get a refund for Transcy app?

Refund for a Paid plan is not available for Transcy, because we offer Free plan for testing purpose from the beginning.
Anna avatar
Written by Anna
Updated over a week ago

Transcy can support to translate contents on Page Builder apps?

Third-party apps feature will help you translate all contents on Page Builder apps such as Pagefly, Shogun, Gempages, Zipify, etc easily
Anna avatar
Written by Anna
Updated over a week ago

My visitors could be redirected to their own language on my website automatically?

Transcy auto-detect visitor’s locations based on their country/ browser language then redirect your visitors to their own language easily
Anna avatar
Written by Anna
Updated over a week ago

Why is my page not translated completely, but only some parts?

You've selected a language with Transcy switcher but notice that only some parts translated. This article will help to find out the reasons.
Anna avatar
Written by Anna
Updated over a week ago

Does Transcy support to translate Third-party elements with Reviews apps such as Ali Reviews AliExpress Reviews, Judge.me, Stamped.io?

Ali Reviews AliExpress Reviews, judge.me, Stamped.io and more
Anna avatar
Written by Anna
Updated over a week ago

We have supported Third-party Elements with front-end apps such as Sales Pop up ‑ Social Proof, Free Shipping Bar, Quick Announcement Bar yet?

Sales Pop up‑Social Proof, Free Shipping Bar, Quick Announcement Bar and more
Anna avatar
Written by Anna
Updated over a week ago

What are limitations/requirements about image being uploaded in Media translation?

Why I cannot add more than 20 images in Other Media section. And how many image maximum can I add in Other Media per upload?
Aaron Le avatar
Written by Aaron Le
Updated over a week ago

How does Language Matching function work, and what is the best way to set it up?

Confused between options Store default language, Visitor's browser language, or Visitor's country? We do recommend 3rd option.
Aaron Le avatar
Written by Aaron Le
Updated over a week ago

How to set up Switchers for your store?

This article will give you more ideas to set up switchers to show on your store.
Seri avatar
Written by Seri
Updated over a week ago

Can I use subdomains for each language version of my Shopify website?

"Wondering if I could use subdomain for each language of my website." Don't worry. Hope this would give you more useful relevant info
Anna avatar
Written by Anna
Updated over a week ago
Translation

Why I can not find the language I want to translate in the target language list?

Sometimes you can not find a target language you want to translate in the app, it is not a bug.
Seri avatar
Written by Seri
Updated over a week ago

What is Media Translate and how to make it work?

Media Translate, is a brand-new function first time ever on market to translate fully media (image, banner, etc.) on your website quickly
Anna avatar
Written by Anna
Updated over a week ago

How to set up Transcy app at the first glance

Going through few simple steps and Transcy will be ready to improve your store for better conversion.
Anna avatar
Written by Anna
Updated over a week ago

Understand about tabs and translation statuses in Translate Store section

Aaron Le avatar
Written by Aaron Le
Updated over a week ago

How to edit translated content manually in Transcy app?

Sometime auto-translated content does not match your quality standard, and you want to make some changes manually. Surely we can serve you.
Anna avatar
Written by Anna
Updated over a week ago

What are the meaning of translated words and available words?

Confusion about how Transcy counts translated words and available words, this article will help you to clarify it.
Seri avatar
Written by Seri
Updated over a week ago

What is default language and unsupported language?

This article is to help you understand what is store default language and how to change it and to identify unsupported languages on Transcy.
Aaron Le avatar
Written by Aaron Le
Updated over a week ago

How to translate untranslated content manually?

Some elements on my page have untranslated content so how I can translate them manually?
Aaron Le avatar
Written by Aaron Le
Updated over a week ago

How to translate media from Product pages and Collection pages?

Yung avatar
Written by Yung
Updated over a week ago

How to translate media not from Product pages and Collection pages?

Transcy will bring you a brand-new function first time ever on market to translate fully media (image, banner, etc.) on your website
Aaron Le avatar
Written by Aaron Le
Updated over a week ago

How to get the image link to add your image in Media translation

Here are some tips would help you inspect element of any picture on website to get the image URL easily for Media translation.
Anna avatar
Written by Anna
Updated over a week ago

Easily translate the review box of Reviews apps such as Alireviews, Stamped.io etc into another language by Third-party Elements feature

I use reviews apps in my store, so I can use the Third-party Elements feature to translate my review box into another language?
Anna avatar
Written by Anna
Updated over a week ago

How to translate content from third-party apps with Third-party Elements function in Transcy?

What is Third-party Elements and how to use?
Aaron Le avatar
Written by Aaron Le
Updated over a week ago

How can I set up Language Settings in Transcy app?

Automatically detect customer's region easily, and help to match the initial store language to visitors simply and smoothly!
Anna avatar
Written by Anna
Updated over a week ago

What is "Auto Translate" function and how to set up this function in Transcy?

Auto translate content every time there's any change in your store's content so keep your content translation always updated.
Anna avatar
Written by Anna
Updated over a week ago

How can I get more target language? Target language limit reached

I already reached 5 Target language limit, how I can add more?
Aaron Le avatar
Written by Aaron Le
Updated over a week ago

How can I translate Homepage in Transcy app?

From now on, you could easily translate any element on Home Page/Landing page of your store just a few clicks.
Aaron Le avatar
Written by Aaron Le
Updated over a week ago

Does Transcy translate Payment checkout page?

The answer is not yet. However, you could edit it in your Shopify admin. This article will give you more details.
Aaron Le avatar
Written by Aaron Le
Updated over a week ago
Plan

From now, you could test out all Premium functions in 7 days for FREE and it's available for Free plan and Starter

Awesome news for all users, we bring out free 7-day trial to test all Premium function for both Free plan and Starter plan now.
Anna avatar
Written by Anna
Updated over a week ago

Can I use Transcy app in my Shopify development store?

"Affiliate", "partner_test", "trial" or "development store" are not supported to use Transcy app at the moment. Sorry for this inconvenience
Anna avatar
Written by Anna
Updated over a week ago

Why I can not downgrade to lower plan?

It says "You have more than X translated words. You'll be able to downgrade to this plan in Y days when your current plan ends" downgrading
Seri avatar
Written by Seri
Updated over a week ago

What will happen when I upgrade/downgrade plan in Transcy?

Unlock/lock premium features and increase/decrease the available words to be translated.
Seri avatar
Written by Seri
Updated over a week ago

With a Paid plan, will I be charged again when doing uninstall, and re-install Transcy app?

Within 30 days of billing cycle, won't I be double charged in my invoice?
Anna avatar
Written by Anna
Updated over a week ago

Are we offering a Free plan now?

Free plan is available from the beginning, and you can feel free to discover and test out all basic features before upgrading to Paid plan
Anna avatar
Written by Anna
Updated over a week ago

Does Transcy app offer Free Trial?

No, we are not providing Free Trial at the moment with Paid plans, but you can try Free plan at any time with all basic features.
Raymond avatar
Written by Raymond
Updated over a week ago

How will I be charged if I do upgrade/downgrade from lower to higher plan in Transcy?

You're concerned about how you gonna be charged when upgrading/ downgrading plan. Don't worry. This article will help you clear
Anna avatar
Written by Anna
Updated over a week ago

What will happen when you uninstall and re-install our Transcy app?

Your data will be kept within 90 days, and you need to choose a plan when re-installing. This article also give you more relevant info.
Anna avatar
Written by Anna
Updated over a week ago

What should I do when I have reached the translated words limit in current plan?

We are happy to fulfill any needs from your side, even more than 1,000,000 translated words limit in Premium plan.
Anna avatar
Written by Anna
Updated over a week ago

Why I cannot downgrade to Free plan anymore?

Why I no longer see Free plan in Pricing section after I have upgraded to paid plan. How can I downgrade to Free plan?
Anna avatar
Written by Anna
Updated over a week ago

Which plans are we offering in Transcy app?

With Transcy newest version, we are offering 4 plans including Free, Starter, Essential and Premium now.
Anna avatar
Written by Anna
Updated over a week ago

Is there any notice when I have reached the translated word limit, or when I downgrade or upgrade plan?

I've reached the translated word limit, when I upgrade or downgrade, I'm confused some notices in Dashboard. What it means?
Anna avatar
Written by Anna
Updated over a week ago
Technical Questions

Why does the 404 error page appear when I select language on Switcher and it's a bug?

It's not a bug. Since there are some conflicts between your Shopify domain and our Transcy. No worries. This article will solve this issue
Anna avatar
Written by Anna
Updated over a week ago

Does Transcy affect my website's performance?

No worries. Ensure that Transcy won't affect to your speed/performance because we carefully controlled this regard at the beginning
Anna avatar
Written by Anna
Updated over a week ago

Converted currency is not correct with the exchange rate, is that a bug?

Sometimes, the converted currency is not correct, this is not a bug of the app. Find out the reason in this article
Seri avatar
Written by Seri
Updated over a week ago

Why some elements on my header, footer and collections are not translated?

Sometimes, some elements on your header, footer or collections are not translated. This article will clarify and give you solutions
Anna avatar
Written by Anna
Updated over a week ago

How to remove leftover code after uninstalling Transcy?

When you have uninstalled our app, sometimes there will have some lines of code leftover on your site for some reasons.
Anna avatar
Written by Anna
Updated over a week ago

Why is my website showing 2 language Switchers at the same time?

Sometimes, you're confused since there are 2 Switchers showing on your website and you don't know why? This article will help you clear
Anna avatar
Written by Anna
Updated over a week ago

What is the purpose of "Sync with Shopify" button in Translate Store?

Your product/image/element is missing from a page in Translate Store > Store Pages, this button will help you.
Seri avatar
Written by Seri
Updated over a week ago

What will happen when you change theme?

After theme was updated, the Transcy Switcher has been disappeared on your page, even you still turn on Switcher in Settings?
Anna avatar
Written by Anna
Updated over a week ago
Coming soon

Can I drag and move the Switcher to anywhere on my page?

Besides the top, bottom, right, left position on my page, I'm able to drag and move the Switcher to anywhere that I want on my website?
Anna avatar
Written by Anna
Updated over a week ago

How I can exclude a specific block or paragraph from being translated in my website?

Not support to exclude URLs/blocks/words from translation yet. We try our best to include this feature in the soonest. Please stay tuned.
Anna avatar
Written by Anna
Updated over a week ago

Can I import my translation?

Unfortunately, we do not support to import the translation yet. But we're working on it positively to include this function in the soonest.
Anna avatar
Written by Anna
Updated over a week ago

Can I export my translation to a CSV file?

Not support to export the translation to CSV or XLIFF file yet. We're in research progress and will bring this feature in our new update.
Anna avatar
Written by Anna
Updated over a week ago

Does Transcy have integration with email marketing automation apps such as Klaviyo, CM Commerce Email Marketing, etc?

I have the order and shipping confirmation email linked to Shopify. Does Transcy also translate these emails?
Anna avatar
Written by Anna
Updated over a week ago

Does Transcy have integration with Multi Vendor Marketplace yet?

Convert your store to a Multivendor Marketplace then boost your sales as you could set up the commission and profile page for Sellers easily
Anna avatar
Written by Anna
Updated over a week ago

Does Transcy support translate videos existing in my store?

Translating videos is not available at the moment yet.
Seri avatar
Written by Seri
Updated over a week ago