You should create a staff account to email: firstname.lastname@example.org for us to log in and check the issues. Make sure to give us Products, Apps, and Theme or Orders access permission (Orders permission needed if you have problem with Ali Orders app) .
You can read this instruction to create a staff account for us:
OR you simply go to Shopify dashboard > Settings > Account:
Then Staff Accounts > Add staff account:
Enter a first name, a last name, and an email address for the new staff member > "Send invitation" to us: